About Lokly

Lokly is an AI-powered reputation management platform designed to help small and medium businesses worldwide manage their online reviews and reputation.

We believe that every business deserves tools to understand customer feedback, respond professionally, and grow their reputation. Our platform combines automation, analytics, and human insight to help businesses build trust with their customers.

Legal Name: Nexline Global Pvt. Ltd.

CIN (Company Identification Number): U62090RJ2026PTC115472

Registered Address:
484 Near HP Petrol Pump, Kishanganj, District Baran, Rajasthan, India — PIN 325216

Country of Incorporation: India

Governing Law: India

Support & General Inquiries:

• Email: support@lokly.in
• WhatsApp: (if configured)

Sales & Partnership:

• Email: sales@lokly.in
• Booking: Schedule a demo

Legal & Compliance:

• Email: legal@lokly.in

Data Protection & Privacy:

• Email: privacy@lokly.in

Billing & Payments:

• Email: billing@lokly.in

Lokly offers:

• Reputation Dashboard: Centralized view of all reviews across Google, Meta, Yelp, and other platforms
• AI-Powered Replies: Automated, context-aware review responses powered by Google Gemini
• Review Analytics: Sentiment analysis, trend detection, and actionable insights
• Review Audit: Identify suspicious reviews and flag review manipulation
• Alert System: Real-time notifications for new reviews and platform updates
• API Access: Integration capabilities for agencies and enterprises

Lokly is built with modern, reliable technology:

• Frontend: Next.js 16, React, Tailwind CSS
• Backend: Next.js API Routes, Node.js
• Database: PostgreSQL (via Supabase)
• Authentication: Supabase Auth, WebAuthn, Magic Links
• AI: Google Gemini for review analysis and generation
• Hosting: Vercel (global CDN and edge functions)
• Payment Processing: Razorpay (India), Stripe (International)

Your data is stored in secure, geographically redundant data centers:

• Primary: AWS (US or EU, depending on your account region)
• Backups: Geographically separated for disaster recovery
• CDN: Vercel global edge network for low-latency access

Data never leaves your chosen region unless required by law or with your explicit consent.

Lokly complies with:

• GDPR: EU General Data Protection Regulation
• UK-GDPR: UK data protection law (post-Brexit)
• DPDPA 2023: India Digital Personal Data Protection Act
• CCPA/CPRA: California Consumer Privacy Act and amendments
• Consumer Protection Act 2019: India consumer protection regulations
• Payment Card Industry Data Security Standard (PCI DSS): Via Razorpay and Stripe

See our Security page for detailed information on:

• Encryption in transit and at rest
• Authentication and multi-factor authentication
• Access control and role-based permissions
• Backup and disaster recovery
• Incident response procedures

Please review our legal documents:

• Terms of Service — Service usage agreement
• Privacy Policy — How we handle your data
• Cookie Policy — Information about cookies
• Refund & Cancellation Policy — Trial, billing, and refunds
• Acceptable Use Policy — Prohibited conduct
• Data Processing Agreement — For enterprise customers
• Sub-processors — Third-party services we use

For users in Germany and other EU countries requiring impressum disclosure:

Nexline Global Pvt. Ltd.
484 Near HP Petrol Pump, Kishanganj, District Baran, Rajasthan, India — PIN 325216
Website: nexlineglobal.tech
Email: legal@lokly.in
CIN: U62090RJ2026PTC115472

We are committed to making Lokly accessible to all users. If you encounter accessibility issues, please contact support@lokly.in.

Planned accessibility improvements (2026):

• WCAG 2.1 Level AA compliance
• Keyboard navigation throughout the app
• Screen reader optimization
• High contrast mode support

Lokly is committed to ethical business practices:

• Fair Pricing: Transparent, no hidden fees
• Data Ethics: No selling of personal data
• Community: Supporting SMB growth globally
• Sustainability: Operating on renewable energy infrastructure

We welcome your feedback and suggestions. Please contact:

• support@lokly.in