Privacy Policy

Lokly is operated by Nexline Global Pvt. Ltd., a company registered in India under CIN U62090RJ2026PTC115472.

Registered Address: 484 Near HP Petrol Pump, Kishanganj, District Baran, Rajasthan, India — PIN 325216

Data Protection Officer / Privacy Contact: privacy@lokly.in

This Privacy Policy applies to personal data we collect through:

• Our website and application (lokly.ai, lokly.in, and subdomains)
• Direct communications (email, support tickets)
• Third-party integrations (Google, Meta, etc.)

We collect the following categories of personal data:

• Account Data: Name, email, phone number, hashed password, profile picture
• Business Data: Business name, address, Google Place ID, social media handles, review data you authorize us to access
• Usage Data: Pages visited, features used, IP address, browser type, device type, timestamp
• Payment Data: Processed by our payment providers (Razorpay, Stripe); we do not store raw card numbers
• Communication Data: Support emails, feedback, chat transcripts
• Location Data: Inferred from IP address for geo-targeting and compliance purposes

We process your data for the following purposes:

• To provide the Service: Account setup, authentication, review management, reporting
• To improve the Service: Analytics, user research, feature development
• To communicate: Transactional emails (alerts, invoices), support responses, product updates
• To comply with law: Tax filings, legal requests, dispute resolution
• For security: Detecting fraud, preventing abuse, protecting our systems
• For marketing: Only with your explicit opt-in consent

We use Google Gemini to generate automated review replies and insights. Your review text and business information may be processed by Gemini, but:

• Your data is not used to train third-party models
• Gemini API calls are made only with your explicit permission
• You can disable AI features in Settings at any time

We share your data only with third-party service providers necessary to operate the Service. See our Sub-processors list for the complete list.

We do not sell or rent your personal data to marketing companies or data brokers.

Your data may be transferred to and processed in countries outside India, including the EU and US. When data crosses borders, we rely on:

• Standard Contractual Clauses (SCCs) for India-EU transfers
• Adequacy decisions and contractual safeguards

By using the Service, you consent to such transfers.

We retain your personal data as follows:

• Account data: For the duration of your account + 6 months after deletion
• Usage data: 24 months for analytics, then aggregated
• Payment data: As required by law (typically 7 years for tax)
• Support emails: 2 years or as needed for dispute resolution

You can request deletion at any time via Settings or by emailing privacy@lokly.in.

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request removal (subject to legal holds)
• Portability: Receive your data in a structured format
• Object: Opt out of processing for marketing or profiling
• Complaint: Lodge a complaint with your regional authority

To exercise any right, email privacy@lokly.inwith “Data Subject Request” in the subject line.

If you are located in specific regions, additional rights apply:

• GDPR Notice (EU/UK) — for EU and UK residents
• DPDPA Notice (India) — for Indian residents
• CCPA Notice (California) — for California residents

We use cookies to keep you logged in and track analytics. See our Cookie Policy for details and opt-out options.

We implement technical and organizational measures to protect your data. See our Security page for details on encryption, backups, and incident response.

The Service is not intended for anyone under 18 years old. We do not knowingly collect data from children. If you believe we have collected data from a minor, please contact privacy@lokly.in.

We may update this policy at any time. Material changes will be notified to you via email at least 30 days before taking effect.

Questions about this Privacy Policy? Contact:

• Data Protection Officer: privacy@lokly.in
• Legal inquiries: legal@lokly.in